EUROALIMENT PAC, SLU, owner of the Site https://ponshome.es (hereinafter, the “Site”), is a family business with a long tradition specialized in the production, processing and marketing of high quality olive oil and wine .
EUROALIMENT PAC, S.L.U. makes available to users the platform included in this website through which, a natural or legal person hereinafter, User) may book activities, excursions, guided visits and experiences.
The data of EUROALIMENT PAC, S.L.U. are as follows:
Company name: EUROALIMENT PROVEEDOR DE ALIMENTOS DE CALIDAD, S.L.U.
CIF / NIF: B25368432
Registration data: Mercantile Registry of Lleida of Euroaliment PAC S.L.U Entry Number First nº1, Volume 440, Sheet 175, Page L-8218, date 18/04/1996
Registered Office: Al-Kanis Industrial Park, Nave A, Ctra N-230 Km 11.2 – 25124 Rosselló, Lleida
ACCEPTANCE OF THE GENERAL CONDITIONS OF USE AND ACCESS TO THE WEBSITE
By accessing, viewing or using the materials, content or services accessible through the Website, the User shows that he understands and accepts these General Contract Conditions, which define the rights and obligations of EUROALIMENT PAC, S.L.U. and the User to contract the services of activities, excursions and guided visits.
These are the only General Contracting Conditions applicable to the use of the Website (without prejudice to the fact that for certain services there may be particular conditions) and to the contracting of services and they replace any other conditions, unless prior agreement and in writing between EUROALIMENT PAC, SLU and the User.
User registration will not be required to access the Website. However, in order to contract the services offered by EUROALIMENT PAC, S.L.U., you will be required to provide us with personal data and the acceptance of these conditions before formalizing the corresponding payment.
OBJECT OF THE WEBSITE
EUROALIMENT PAC, S.L.U. has developed this Website to offer the User a reservation service for activities, excursions, guided visits and experiences of wine tourism, oleotourism, gastronomy and much more.
The contracting of the services offered will be carried out between the User and EUROALIMENT PAC, S.L.U. The User, at the time the reservation is formalized, will establish a direct contractual relationship with EUROALIMENT PAC, S.L.U.
In order to make reservations through the Website, the User must provide personal data (name, surname, e-mail and telephone number), or where appropriate the data of the person on behalf of the activity is reserved in order to that EUROALIMENT PAC, SLU may be able to make the reservation requested by the User.
By virtue of these General Contracting Conditions, Users declare to provide true, exact, current and complete data on their identity, or, where appropriate, on the person on whose behalf the activity is reserved. In this sense, Users will be responsible for the accuracy of the data provided to EUROALIMENT PAC, S.L.U. and of any consequence that may arise from errors in the information provided.
In accordance with the foregoing, Users must immediately notify EUROALIMENT PAC, S.L.U. Through the email firstname.lastname@example.org through the contact form any error, modification or problem about the data and information provided.
CONDITIONS APPLICABLE TO BOOKINGS
The bookings that each User makes through the Website are subject to the specific conditions that apply to each activity, excursion or guided visit. The User may find these conditions in the description sheet of the Website for each of these services, as well as in the confirmation email sent by EUROALIMENT PAC, S.L.U. once you have made the reservation.
In general, the booking of activities, excursions and guided visits promoted by EUROALIMENT PAC, S.L.U. through the Website is subject to the following conditions:
The dates and times of the activities, excursions and guided tours published on the Website have been defined and do not allow any type of modification in this regard.
It would only be possible to modify the date and time of an activity, excursion and guided tour if the User hires a private service. To book an activity, excursion, guided tour or experience privately, please contact EUROALIMENT PAC, S.L.U. through the contact form available at the following link: https://ponshome.es/contacto/
Users may modify the details of their reservations as long as the conditions of the activity, excursion and / or guided tour allow it. In order to make this modification, the User will have to contact through the contact form available at https://ponshome.es/contacto/
The minimum advance notice for each reservation varies depending on the activity, excursion, guided tour and / or experience that you wish to reserve. This particular aspect can be seen in the activity file on the Website. EUROALIMENT PAC, S.L.U. informs you that it is not possible to book an activity less in advance than indicated in the corresponding activity file.
The meeting point, date, time, duration and all the information necessary to enjoy the activity, excursion and / or reserved guided tour, is detailed in the description sheet of each service / experience, on the Website , as well as in the confirmation email sent by EUROALIMENT PAC, SLU to the User once the reservation is made.
In the confirmation email, in addition to providing all the information of the reserved service, it is the proof of reservation of the activity, excursion and / or guided tour contracted.
It is essential that Users are punctual and present themselves at the meeting point at the time and date indicated in the receipt, since all activities, excursions and guided visits are scheduled to leave at a specific time and it is not possible to modify the time of start.
The duration of the activities, excursions and guided tours published on the Website are for reference purposes and could suffer slight variations depending on the development of the service itself, such as, for example, inclement weather, traffic problems, strikes, etc.
EUROALIMENT PAC, S.L.U. informs you that it may require you to deliver the receipt that accredits the reservation of the activity prior to the start of it, port presenting it in paper or digital format. If the user does not present the proof of reservation, they will not be able to develop the activity, excursion or guided tour.
You can browse the website until you find the booking form for the desired activity, excursion and / or guided tour. Once located, following these steps, you can complete the reservation:
Indicate the number of entries for adults and children.
Select the schedule.
Complete the data.
Make the online payment.
The contracting of the services booking of EUROALIMENT PAC, S.L.U. it will be understood as formalized once the Users have completed and accepted the activity reservation form and it has been confirmed, after having correctly completed the reservation process and the payment of the same has been made correctly.
FORM OF PAYMENT, PRICE, CURRENCY AND TAXES
The prices will be those indicated for EUROALIMENT PAC, S.L.U. at the time of booking the activity chosen by the User.
All services are for immediate confirmation and are paid at the time of booking by:
Credit Cards: Accepts VISA, VISA Electron, 4B and MasterCard cards. The amount of the order will be charged to your card, so you must indicate the number, the expiration date as well as the security code CW2 (on the back of your card). If your card is scratched, you will be asked for the relevant security codes.
These data will not be stored or manipulated by us, but will be registered directly in the payment gateway of the corresponding financial entity. The charge will be processed in real time through this Redsys payment gateway. If, in the end, the transaction cannot be completed (for any reason), the order will automatically be cancelled.
In general, EUROALIMENT PAC, S.L.U. makes the full payment through the Website of the activity, excursion and / or guided tour by the User.
These prices are expressed in Euros (€) and including taxes, and the total amount will be indicated at the time of the final confirmation of the contracting of the service.
In general, EUROALIMENT PAC, S.L.U. It will not apply discounts in the provision of its services, unless it is established in the conditions of the corresponding activity, excursion and / or guided tour.
CONFIRMATION AND CANCELLATION OF RESERVATIONS
After contracting the reservation, Users will receive a confirmation email where the payment of the contracted service will be confirmed and a receipt / confirmation of purchase of the contracted services will be provided. The User must bear in mind that this purchase receipt is not equivalent to the issuance of the invoice corresponding to the contracting of the services. The User may request the invoice once he has formalized his reservation through the website to the email email@example.com.
In the event of any improper or fraudulent charge on the card used for the purchase through https://ponshome.es, in the shortest possible time for EUROALIMENT PAC, S.L.U. can take the appropriate steps.
– Visit and wine tasting: 48 hours in advance you can change the day of the event free of charge but the amount will not be refunded. In case of not showing up for the visit they had reserved, they will lose 100% of the amount paid. The amount of the visit will not be reimbursed even if it is notified in advance 48 hours of the day of the visit.
– Special events (Harvest days, Arbequina Day, Dinner among vineyards, Cultural proposals and pairing …): 50% of the amount will be refunded for reservations canceled 3 days before the event, for reservations canceled with less than 3 days before the event, 100% of the amount paid will be lost. Date changes will not be accepted.
– Activities and events for groups and / or companies. 50% of the amount will be refunded for reservations canceled 7 days before the event, for reservations canceled less than 7 days before the event, 100% of the amount paid will be lost
The company reserves the right to cancel or modify the dates for not reaching a minimum capacity or due to force majeure.
In accordance with the foregoing, and by accepting these general booking conditions, users declare that they have read and expressly accepted this cancellation policy and declare that they agree with the cancellation conditions for the activity, excursion and / or guided tour that you book through the website.
The Gift Voucher include any activity, excursion and / or guided tour not carried out.
You will have one year to redeem it by reserving the desired date and time, as long as it is available.
The gift voucher will be sent by email in PDF format within a maximum of 48 hours after receiving your request.
The information included in the gift voucher will be that which is necessary for the enjoyment of the activity, excursion and / or guided tour, it is detailed in the description file of each service / experience, on the Website, as well as in the confirmation email that send EUROALIMENT PAC, SLU to the User once the reservation gift voucher has been purchased.
This will be sent by email, which will be the confirmation, in addition to providing all the information of the reserved service, it is the proof of reservation of the activity, excursion and / or visit included in this
CONDUCT ON THE WEBSITE
The Users undertake to make a lawful, diligent, honest and correct use of all the information or contents they have access through the Website, and all this under the principles of good faith and respecting at all times the current legislation and the present ones. General Conditions of Contract. In particular, but without limitation, Users must not:
Register or communicate data that is not true, exact, complete and / or updated, or access the Website using the name, identification data or password of another User or impersonate any person or identity.
Using the Website for fraudulent purposes, or related to criminal offenses or illegal activities of any kind.
Introducing or spreading computer viruses that may produce unauthorized alterations to the contents or systems that make up the Website.
Create a Profile or use the Website to use or reuse illegal, offensive, pornographic, abusive, indecent, defamatory, obscene or threatening material of any kind, or that involves a violation of copyright, trademark or confidentiality, privacy or any other right, that is to say otherwise injurious or objectionable to third parties.
Download, send or distribute in any other way content or applications that may violate any legislation in force or that may violate any right of any party.
EUROALIMENT PAC, S.L.U. reserves the right to deny any attempt to access the Website or cancel user accounts, in cases where there is an incorrect use of the Site in accordance with the provisions of this clause.
EXCLUSION OF LIABILITY
Without prejudice to the responsibility in the reservation of activities, excursions and guided visits to which the provisions of the General Law of Consumers and Users apply and by way of example, but not limited to, EUROALIMENT PAC, S.L.U. is not responsible for the following circumstances:
Of the cancellations made after the deadline by the Users. EUROALIMENT PAC, S.L.U. It will not be responsible under any circumstances for returning the amounts paid by its Users when they have not complied with the cancellation period provided for in the cancellation policy.
Of the delays or errors made by the Users to reach the meeting point of the activity, excursion and / or reserved guided tour. EUROALIMENT PAC, S.L.U. will not assume any responsibility if the User loses the reserved activity due to lack of punctuality and / or for not being at the corresponding meeting point.
In the cases in which the User does not carry the corresponding reservation receipt printed on paper and / or downloaded to his mobile phone and is denied access to the corresponding activity, excursion and / or guided tour.
Of the injuries, damages and accidents that the User may suffer during the enjoyment of the activity, excursion and / or reserved guided tour, as well as those injuries, damages and accidents suffered by the User prior to the service and that have prevented him from enjoying of this.
Of the meteorological conditions in which the activities, excursions and guided tours reserved by the Users are carried out. Under no circumstances will EUROALIMENT PAC, S.L.U. will be responsible for these circumstances, so that the service will be understood correctly provided.
In the cases in which the activities, excursions or guided visits have been completed with respect to all the points of interest included in them, although the duration has suffered a slight variation due to any external factor. In this situation, it will be understood that the service has been correctly provided.
EUROALIMENT PAC, S.L.U. reserves the right to make as many modifications as it deems appropriate in these General Contract Conditions. These modifications will be valid from their publication on the Website.
All the clauses or ends of these General Conditions of Use must be interpreted independently and autonomously, the rest of the stipulations not being affected in the event that one of them has been declared void by a court ruling or final arbitration resolution. The clause or clauses affected will be replaced by another or others that preserve the effects pursued by the General Contract Conditions.
Applicable law and jurisdiction
This place is located and is an operator in Spain. These General Contracting Conditions will be governed by Spanish legislation. All matters relating to this site are governed by Spanish law and are subject to the jurisdiction of the competent Courts and Tribunals of Spain, without the principles of conflict of laws being applicable.
In those cases in which the client does not have the status of consumer or user, or has a domicile outside of Spain, they will submit to the Courts and Tribunals of Lleida, expressly waiving any other jurisdiction that may correspond.
If the user decides to use or consult this site outside of Spain, he must bear in mind that he does so on his own initiative, and that he is responsible for compliance with the relevant laws.
This contract will come into force and will have full effect from the moment the user accepts it.
This contract, and, therefore, the general conditions that it incorporates, precisely with the annexes (if any), in addition to being read on this website, can be stored, archived and reproduced by usual electronic or computerized means.
COMPLAINTS AND CLAIMS
The User can send EUROALIMENT PAC, S.L.U. your complaints, claims or other comments that he wishes to make through the contact information provided at the beginning of these Conditions (General Information). In addition, EUROALIMENT PAC, S.L.U. has official complaint forms available to consumers and users, which they can request from EUROALIMENT PAC, S.L.U. at any time, using the contact information provided at the beginning of these Conditions (General Information). Likewise, if the relationship between EUROALIMENT PAC, S.L.U. and the User will emanate a controversy, the User as a consumer, can request an out-of-court solution of controversies, in accordance with EU Regulation No. 524/2013 of the European Parliament and of the Council, of May 21, 2013, on online dispute resolution in consumer matters.