EUROALIMENT PAC, S.L.U., owner of the website https://ponshome.es (the “Website”), is a long-standing family-owned business specialising in the production, processing and marketing of high-quality olive oil and wine.
EUROALIMENT PAC, S.L.U. makes the platform on this Website available to users, through which an individual or legal entity (the “User”) may book activities, excursions, guided tours and experiences.
The details of EUROALIMENT PAC, S.L.U. are as follows:
Company name: EUROALIMENT PROVEEDOR DE ALIMENTOS DE CALIDAD, S.L.U.
Tax ID No: B25368432
Company registration details: Lleida Company Registry. Euroaliment PEC S.L.U., First Entry No 1, Volume 440, Page 175, Sheet L-8218, dated 18/04/1996
Place of business: Polígon Al-Kanis Nau A, Ctra N-230 Km 11.2 – 25124 Rosselló, Lleida (Spain)
Telephone: 973 730 525
When booking activities, excursions, guided tours and experiences the User is subject to these General Terms of Business, which set out the rights and obligations of EUROALIMENT PAC, S.L.U. and the User when procuring the services consisting of activities, excursions and guided tours.
These are the only General Terms of Business applicable to the use of the Website (without prejudice to the fact that certain services may be subject to specific conditions) and to the procurement of the services. They replace any other terms and conditions, unless previously agreed by EUROALIMENT PAC, S.L.U. and the User in writing.
Users do not need to register to access the Website. However, to procure the services offered by EUROALIMENT PAC, S.L.U., Users must provide personal details and accept these Terms before paying for the services.
PURPOSE OF THE WEBSITE
EUROALIMENT PAC, S.L.U. has developed this Website to offer Users a booking service for activities, excursions, guided tours and experiences related to ecotourism, olive oil tourism, gastronomy and much more.
The services offered will be contracted between the User and EUROALIMENT PAC, S.L.U. Upon booking, the User establishes a direct contractual relationship with EUROALIMENT PAC, S.L.U.
To book through the Website, the User must provide their personal details (name, surname, e-mail and telephone number) or, where appropriate, the personal details of the person in whose name the activity is booked. EUROALIMENT PAC, S.L.U. will then be able to complete the booking requested by the User.
Under these General Terms of Business, Users undertake to provide true, accurate, current and complete information about their identity or, where applicable, about the person on behalf of whom the activity is booked. Users will be liable for the accuracy of the data provided to EUROALIMENT PAC, S.L.U. and for any consequences that may arise from errors in that information.
Pursuant to the above, Users must immediately notify EUROALIMENT PAC, S.L.U. at the e-mail firstname.lastname@example.org of any error, change or issue regarding the data provided via the contact form.
TERMS OF BOOKING
Bookings made by each User on the Website are subject to the specific conditions that apply to each activity, excursion or guided tour. The User will find these conditions in the description page for each of these services on the Website, as well as in the confirmation e-mail EUROALIMENT PAC, S.L.U. sends the User once the booking is made.
Booking the activities, excursions and guided tours offered by EUROALIMENT PAC, S.L.U. on the Website is subject to the following general terms:
The dates and times of the activities, excursions and guided tours published on the Website are definitive and cannot be changed.
The date and time of an activity, excursion or guided tour can only be changed if the User contracts a private service. To book a private activity, excursion, guided tour or experience, please contact EUROALIMENT PAC, S.L.U. via the following contact form: https://ponshome.es/contacto/
Users may modify the details of their bookings provided the terms of the activity, excursion and/or guided tour allow them to do so. To request changes, the User must use the contact form available at https://ponshome.es/contacto/
How far in advance each booking must be made depends on the activity, excursion, guided tour and/or experience. You can check this time on the section dedicated to the activity on the Website. EUROALIMENT PAC, S.L.U. informs you that an activity cannot be booked later than the time shown on the activity page.
EUROALIMENT PAC, S.L.U. reserves the right to use the images of participants taken during activities, excursions and guided tours arranged by the company.
Please note that photographs will be taken at the activity and may be published. You also agree the images may be shared, distributed and used worldwide in any medium (Internet, advertising, etc.) and without any time limit. Registered attendees expressly grant the organisation the right to reproduce their image. You authorise the publication of images taken at the activity.
The meeting point, date, time, duration and all the necessary information to enjoy the booked activity, excursion and/or guided tour are detailed in the description for each service/experience on the Website, as well as in the confirmation e-mail EUROALIMENT PAC, S.L.U. sends the User once the booking is made.
In addition to providing all the information about the booked service, the confirmation e-mail will serve as proof of booking for the activity, excursion and/or guided tour.
Users must be punctual and be at the meeting point at the time and date set out in the booking confirmation. All activities, excursions and guided tours are scheduled to start at a specific time, which cannot be changed.
The duration of the activities, excursions and guided tours is given on the Website for reference only and may be subject to slight variations depending on external conditions affecting the service (e.g. weather, road traffic, strikes, etc.).
EUROALIMENT PAC, S.L.U. informs you that you may be asked to provide the booking confirmation, in paper or digital format, before the activity starts. Users who fail to provide the booking confirmation may be refused admission to the activity, excursion or guided tour.
Browse the Website to find the booking form for your desired activity, excursion and/or guided tour. Make the booking following these steps:
Select the number of tickets for adults and children.
Select the time.
Fill in your details.
COMPLETION OF THE BOOKING
Your booking with EUROALIMENT PAC, S.L.U. will be completed once you have filled in and accepted the booking form, successfully concluded the booking process and payment and the activity have been confirmed.
METHOD OF PAYMENT, PRICE, CURRENCY AND TAXES
The prices will be those set out by EUROALIMENT PAC, S.L.U. at the time of booking the activity chosen by the User.
All services are subject to immediate confirmation and are payable at the time of booking:
Credit cards: VISA, VISA Electron, 4B and MasterCard are accepted. As the amount of the order will be charged to your card, you will be asked to provide the number, the expiry date and the CW2 security code (on the back of your card). If your card is secured, you will be asked for the relevant security codes.
These data will not be stored or processed by us, but will be registered directly in the bank’s payment gateway. Your card will be charged immediately via the Redsys payment gateway. If the charge does not go through, the order will be automatically cancelled irrespective of the reason.
EUROALIMENT PAC, S.L.U. generally charges the full amount for the activity, excursion and/or guided tour via the Website.
The prices are listed in EUR (€) and include taxes. The total amount will be stated at the time of the final confirmation of the booking.
EUROALIMENT PAC, S.L.U. does not generally apply discounts to the services, unless established in the terms of the activity, excursion and/or guided tour in question.
BOOKING CONFIRMATION AND CANCELLATIONS
After booking, Users will receive a confirmation e-mail stating they have paid for the service and providing a receipt/acknowledgement of purchase for the contracted services. Please note that this purchase receipt does not constitute an invoice for the contracted services. The User may request a paper or digital invoice after booking on the Website by sending an e-mail to email@example.com.
In the event of any undue or fraudulent charge on the card used for your purchase at https://ponshome.es, please notify EUROALIMENT PAC, S.L.U. as soon as possible so that the relevant measures can be taken.
– Visit and wine tasting: you can change the day of the event free of charge up to 48 hours before the activity, but please note that no refunds are given. Failure to attend the visit you booked forfeits 100% of the amount paid. The cost of the visit will not be refunded even if more than 48 hours’ notice is given.
– Special events (e.g. grape harvest days, Arbequina day, dinner among the vineyards, cultural activities and food and wine pairings): 50% of the amount will be refunded for bookings cancelled 3 days before the event; cancellation of bookings less than 3 days before the event forfeits 100% of the amount paid. The dates cannot be changed.
– Activities and events for groups and/or companies: 50% of the amount will be refunded for bookings cancelled 7 days before the event; cancellation of bookings less than 7 days before the event forfeits 100% of the amount paid.
The company reserves the right to cancel or change the dates due to insufficient bookings or for reasons of force majeure.
Pursuant to the above, and by accepting these general terms of booking, Users declare that they have read and expressly accept this cancellation policy and agree to the cancellation terms for the activity, excursion and/or guided tour booked on the Website.
Gift vouchers can be used for activities, excursions and/or guided tours that have not yet taken place.
You have one year to redeem your gift voucher by booking the desired date and time, subject to availability.
Gift vouchers are sent by e-mail in PDF format within 48 hours of receiving your request.
The information required to enjoy the activity, excursion and/or guided tour is included in the gift voucher and is detailed in the description for each service/experience on the Website. It is also included in the confirmation e-mail EUROALIMENT PAC, S.L.U. sends the User once the gift voucher is purchased.
In addition to providing all the information about the booked service, the confirmation e-mail will serve as proof of booking for the activity, excursion and/or visit.
USER CONDUCT ON THE WEBSITE
Users undertake to make lawful, diligent, honest and proper use of the information and content they have access to on the Website, to act in good faith and to observe the laws in force and these General Terms of Business at all times. Particularly, but not limited to the following, Users must not:
Submit data that are not true, accurate, complete and/or current, access the Website using the name, identification data or password of another User, or impersonate anyone or misrepresent their identity.
Use the Website for fraudulent purposes or in connection with criminal offences or unlawful activities of any kind.
Introduce or disseminate computer viruses that may cause unauthorised changes to the Website contents or systems.
Create a profile or use the Website to use or re-use material that is unlawful, offensive, pornographic, abusive, indecent, defamatory, obscene or threatening in any way, or in violation of copyright, trademark, confidentiality, privacy or any other right, or is otherwise libellous or objectionable with regard to third parties.
Download, send or otherwise distribute content or applications that may violate applicable law or infringe the rights of any party.
EUROALIMENT PAC, S.L.U. reserves the right to deny access to the Website or terminate user accounts in cases of Website misuse pursuant to this clause.
EXCLUSION OF LIABILITY
Without prejudice to the liability assumed when booking activities, excursions and guided tours to which the provisions of the Spanish general law on consumers and users (Ley General de Consumidores y Usuarios) apply, EUROALIMENT PAC, S.L.U. will not be held liable for the following (among others):
Cancellations made by Users after the established times. EUROALIMENT PAC, S.L.U. will under no circumstances be liable to refund any amounts paid by Users when they have failed to comply with the cancellation period set out in the cancellation policy.
User delays or errors in arriving at the meeting point for the booked activity, excursion and/or guided tour. EUROALIMENT PAC, S.L.U. will not be held liable if the User misses the booked activity due to lack of punctuality and/or failure to be at the meeting point.
If the User does not have the booking confirmation printed and/or downloaded on their mobile phone and is denied access to the activity, excursion and/or guided tour.
Injuries, harm or accidents that the User may suffer during the activity, excursion and/or guided tour, as well as injuries, harm or accidents suffered by the User before the service, preventing its enjoyment.
The weather conditions in which the activities, excursions and guided tours booked by Users are carried out. Under no circumstances will EUROALIMENT PAC, S.L.U. be held liable for these circumstances, and the service will be deemed to have been provided in full.
Where all the points of interest of the activities, excursions or guided tours have been covered, even though the duration has suffered a slight variation due to external factors. In this case, the service will be deemed to have been provided in full.
EUROALIMENT PAC, S.L.U. reserves the right to make as many amendments to these General Terms of Business as it deems appropriate. These amendments will be valid as soon as they are published on the Website.
All the clauses or terms of these General Terms of Business must be interpreted independently and separately. The remaining stipulations will not be affected if one is declared void by a final court ruling or arbitration award. Any affected clause will be replaced by one or more other clauses that preserve the intended effects of the General Terms of Business.
Applicable law and jurisdiction
Spanish law and jurisdiction shall apply. These General Terms of Business are governed by the laws of Spain. All matters relating to this Website are governed by Spanish law and are subject to the jurisdiction of the Courts of Law of Spain, without giving effect any conflicts of law principles.
Where the customer is not a consumer or user, or does not reside in Spain, they will be subject to the Courts of Law of Lleida (Spain), expressly waiving any other jurisdiction that may apply.
If the User decides to use or browse this Website outside of Spain, they do so on their own initiative and are responsible for complying with the relevant laws.
This contract will enter into force and take full effect upon acceptance by the User.
This contract and its general terms and conditions, together with the annexes (if any), in addition to being read on this Website, may be stored, archived and reproduced by the usual electronic or digital means.
The User may bring any complaints, claims or other comments before EUROALIMENT PAC, S.L.U. using the contact details provided at the beginning of these Terms (Background Information). EUROALIMENT PAC, S.L.U. has official complaint forms available to consumers and users, which they can request from EUROALIMENT PAC, S.L.U. at any time using the contact details provided at the beginning of these Terms (Background Information). If any dispute were to arise between EUROALIMENT PAC, S.L.U. and the User, the latter, as a consumer, may request an out-of-court disputes settlement under EU Regulation No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes.